| FACTS | WHAT DOES BALANCE DO WITH YOUR PERSONAL INFORMATION? |
| WHY? | Financial companies chose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do. |
| WHAT? | The types of personal information we collect and share depend on the product or service you have with us. This information can include:
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| HOW? | All financial companies need to share non-public personal information to run their everyday business. In the section below, we list the reasons financial companies can share their non-public personal information; the reasons BALANCE chooses to share; and whether you can limit this sharing. |
| Reasons we can share your personal information | Does BALANCE share? | Can you limit this sharing? |
| For our everyday business purpose – such as to process your transactions, maintain your account(s), or respond to court orders and legal investigations, or report to credit bureaus | Yes | Yes |
| For our marketing purposes – to offer our products and services to you | No | N/A |
| For joint marketing with other financial companies | No | N/A |
| For our affiliates’ everyday business purposes – information about your transactions and experiences | Yes | No |
| For our affiliates’ everyday business purposes – information about your creditworthiness | No | N/A |
| For non-affiliates to market to you | No | N/A |
| To limit our sharing |
If you are a new customer, we can begin sharing your information 5 days from the date we sent this notice. When you are no longer our customer, we continue to share your information as described in this notice. However, you can contact us at any time to limit our sharing. |
| Questions? | Call 1-888-456-2227 or go to www.balancepro.org |
| Who we are | |
| Who is providing this notice? | BALANCE |
| What we do | |
|---|---|
| How does BALANCE protect my personal information? | To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings. |
| How does BALANCE collect my personal information? | We collect your personal information, for example, when you
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| Why can’t I limit all sharing? | Federal law gives you the right to limit only
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| What happens with I limit sharing for an account I hold jointly with someone else? | The information shared on that account will be limited. |
| Definitions | |
| Affiliates | Companies related by common ownership or control. They can be financial and nonfinancial companies. |
| Nonaffiliates | Companies not related by common ownership or control. They can be financial and nonfinancial companies. |
| Joint Marketing | A formal agreement between nonaffiliated financial companies that together market financial products or services to you. |
| Other Important Information |
| We will not be able to assist you with a Debt Management Plan if you do not provide us your consent to share information with your creditors. We may also disclose any non-public personal information about you or former customers to anyone as permitted by law (for instance, if we are compelled by legal process) even if you have opted out. |
| Privacy Policy in Practice |
| We are committed to the privacy of our clients. We realize that the concerns you bring to us are highly personal in nature and assure you that all information you share with us will be managed within legal and ethical considerations. Your nonpublic personal information, such as your debt, income, living expenses and other information concerning your financial circumstances, will be provided to creditors and others only with your authorization. Opting-out You may opt-out of disclosures of your nonpublic personal information during your counseling session, or by calling 888-440-4663. If you choose to opt-out, we will not be able to answer questions from your creditors. If at any time, you change your mind and wish to opt-in to disclosure, you may call us at 888-440-4663. Release of information to third parties If you have not opted-out, we may disclose some or all of the information that we collect to your creditors or third parties where we have determined that it would be helpful to you or would aid us in counseling you. Generally we will provide only the following information to your creditors if asked: • Verification of appointment with us • Date of counseling • Outcome of counseling session We may also disclose any nonpublic personal information about you to anyone as permitted by law (for instance, if we are compelled by legal process). We may compile data and aggregate information that you give to us, but this information may not be disclosed in a manner that would personally identify you in any way. We restrict access to nonpublic personal information about you to those employees who need to know that information to provide services to you. We maintain physical, electronic and procedural safeguards that comply with federal regulations to guard your nonpublic personal information. The Debt Management Plan If you choose to begin a Debt Management Plan, we will obtain your express consent to disclose to creditors nonpublic personal information about you. We will not be able to assist you with a Debt Management Plan if you do not provide us your consent to share information with your creditors. Please indicate you have read and understand each provision. |
